Privacy Policy

At Bottle and Crafts, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines our practices and procedures for collecting, using, and disclosing personal information.  

We only replace items if they are defective or damaged. If you need exchange for the same item, send us an email us at bottle.crafts.store@gmail.com

What Information Do We Collect?

We collect personal information from our customers, including Name, Email address, Phone number, Address, Payment information (credit card number, expiration date, and security code), Order history and purchase information.

We use your personal information to:

  1. Process and fulfill orders
  2. Provide customer service and support
  3. Send newsletters and promotional emails
  4. Improve our website and services
  5. Personalize your shopping experience

  6. Prevent and detect fraud

How Do We Protect Your Information?

    • We take the following steps to protect your personal information:
    • We use industry-standard encryption to protect your payment information
    • We store your personal information in a secure database
    • We limit access to your personal information to authorized personnel only
    • We comply with all applicable laws and regulations regarding the protection of personal information

The Process

Information We Collect

  • Personal Information:  We collect personal details such as your name, email address, shipping address, phone number, and payment information when you make a purchase, create an account, or contact us.
  • Non-Personal Information: We may collect non-personal data such as browser type, operating system, and browsing behavior to improve our website and services.

How We Use Your Information

  • To Process Orders: We use your personal information to process and fulfill your orders.

  • To Communicate: We use your contact information to send you updates about your order, respond to inquiries, and send promotional materials if you have opted in.

  • To Improve Our Services: We analyze non-personal information to understand user behavior and enhance our website’s performance.

Information Sharing

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights.

Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Your Rights

  • Access and Correction: You have the right to access and correct your personal information. You can update your account details through our website.
  • Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the emails.

Changes to This Policy

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.

If you need to place a return / exchange request for an eligible product/ item you need to send us an email to bottle.crafts.store@gmail.com