Overview

 

At Bottle and Crafts, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines our practices and procedures for collecting, using, and disclosing personal information.  

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@bottlecrafts.com and send your item to:

S&H Ventures LLP  near Civil Station Juma Masjid, Echamuku,  Thrikkakara, , Kochi, Kakkanad, Kerala 682030

What Information Do We Collect?

We collect personal information from our customers, including Name, Email address, Phone number, Address, Payment information (credit card number, expiration date, and security code), Order history and purchase information.

We use your personal information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send newsletters and promotional emails
  • Improve our website and services
  • Personalize your shopping experience
  • Prevent and detect fraud

    How Do We Protect Your Information?

    • We take the following steps to protect your personal information:
    • We use industry-standard encryption to protect your payment information
    • We store your personal information in a secure database
    • We limit access to your personal information to authorized personnel only
    • We comply with all applicable laws and regulations regarding the protection of personal information

    Do We Share Your Information?

    • We may share your personal information with:
    • Our affiliates and partners
    • Our service providers (e.g. payment processors, shipping companies)

    Your Rights


    • Access your personal information
    • Correct or update your personal information
    • Opt-out of receiving newsletters and promotional emails
    • Request deletion of your personal information

    Cookies and Tracking


    • We use cookies and tracking technologies to:
    • Personalize your shopping experience
    • Improve our website and services
    • Track your browsing behavior

    Changes to This Privacy Policy


    We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting an updated version of this Privacy Policy on our website.

Refunds

At  Bottle and Crafts, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your wall art, we offer a 30-day money-back guarantee.

If you’re not satisfied with your purchase, please contact us within 30 days of delivery and we’ll be happy to provide a full refund or exchange the item for a different piece of art.

Please note that all returns must be in their original condition and packaging. We reserve the right to deny any refund or exchange if the item is not in its original condition.

Return Process

Contact us via email or phone to initiate the return process.

We’ll provide a return shipping label and instructions on how to proceed.

Once we receive the returned item, we’ll process a full refund or exchange the item for a different piece of art.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to mentioned address

Shipping returns

To return your product, you should mail your product to our address as mentioned

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us for questions related to refunds and returns.